Effective Date: 12 January 2026
This Shipping and Returns Policy outlines how Collectable Culture handles order delivery, shipping fees, returns, and refunds for purchases made through collectableculture.com.au.
Shipping Policy
1. Order Processing
We aim to process and dispatch orders within a reasonable timeframe after payment has been received. Processing times may vary during peak periods, sales, or for special releases and pre-orders.
You will receive a confirmation email once your order has been dispatched.
2. Shipping Locations
We currently ship within Australia and may offer international shipping to selected countries. Available shipping options and costs will be displayed at checkout.
3. Shipping Costs
Shipping fees are calculated at checkout based on your delivery address, package size, weight, and selected shipping method. Any applicable duties, taxes, or customs charges for international orders are the responsibility of the customer.
4. Delivery Timeframes
Delivery times are estimates only and may vary due to factors beyond our control, including postal delays, courier issues, weather events, or customs processing.
Collectable Culture is not responsible for delays caused by third-party delivery services.
5. Risk and Title
Risk of loss or damage to goods passes to you once the order has been delivered to the shipping address provided. Please ensure your delivery details are accurate at checkout.
Returns and Refunds Policy
6. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
7. Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, or not as described, please contact us within a reasonable timeframe with your order number and clear photos of the issue. We will assess the claim and arrange a replacement, repair, or refund where appropriate.
8. Change-of-Mind Returns
Change-of-mind returns are not required under Australian Consumer Law but may be accepted at our discretion.
If approved, the following conditions apply:
- The item must be unused, unopened, and in its original packaging
- The return request must be made within a reasonable timeframe
- Return shipping costs are the responsibility of the customer
- Original shipping fees are non-refundable
9. Non-Returnable Items
Unless required by law, we do not accept returns for:
- Opened or used items
- Clearance or sale items
- Items damaged due to misuse or improper handling
10. Refund Processing
Approved refunds will be processed using the original payment method. Refund processing times may vary depending on your payment provider.
Contact Information
If you have any questions about shipping, returns, or refunds, please contact us:
Collectable Culture
Email: info@collectableculture.com.au
Phone: 0427 822 328
Postal Address: PO Box 598, Albany Creek QLD 4035, Australia
This Shipping and Returns Policy is intended to comply with Australian Consumer Law and applicable Australian regulations.