Effective Date: 12 January 2026
Collectable Culture (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from collectableculture.com.au (the “Website”).
By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
- Personal Details: Name, billing address, shipping address, email address, phone number
- Order Information: Products purchased, order history, payment status
- Payment Information: Payment details are processed securely by third-party payment providers. We do not store your full payment card details.
- Technical Data: IP address, browser type, device information, pages visited, and usage data through cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Communicate with you about orders, enquiries, or customer support requests
- Improve our Website, products, and services
- Send promotional emails or updates (you may opt out at any time)
- Detect and prevent fraud or unauthorised activity
- Comply with legal obligations
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyse Website traffic, and understand user behaviour. You can choose to disable cookies through your browser settings, however some features of the Website may not function properly.
4. Sharing Your Information
We may share your personal information with trusted third parties, including:
- Payment processors
- Shipping and delivery partners
- Website hosting and analytics providers
- Legal or regulatory authorities when required by law
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure.
6. Your Rights
Depending on applicable Australian privacy laws, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal information (subject to legal requirements)
- Opt out of marketing communications
To exercise your rights, please contact us using the details below.
7. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. Any updates will be posted on this page with a revised effective date.
9. Contact Information
If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact us:
Collectable Culture
Email: info@collectableculture.com.au
Phone: 0427 822 328
Postal Address: PO Box 598, Albany Creek QLD 4035, Australia
This Privacy Policy is intended to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).